The fault is due to damage caused by someone at the customer's premises. More than 40,000 workers at telecoms giant BT are to take part in two 24-hour strikes in a row over pay, their union has announced. To change your appointment: You can also easily change engineer appointments using the BT Business app. Myself and my team cover the whole of the UK. Ive also heard of customers asking for a Sky Engineer, Talk Talk Engineer, or BT Openreach Telephone Engineer to re connect or install a new telephone extension socket, only to be told that its far cheaper to get the work done privately by an Independent Engineer. I could not recommend working for BT Openreach at all. 12h52. If you're an engineer, that's usually four or five days a week between Monday and Sunday. (COVID procedure) firstly online application, secondly video upload interview followed by online assessment via Skype. The engineer will come into your home and disconnect your old hub, so you will briefly be without broadband. Later in the evening my dad received at the exact same time, an automated phone call and a text from BT saying there would be an engineer visit between 1-6pm Wednesday and the other stating someone was coming Thursday morning. In your case, communication between the two appears to have broken down badly. The live chat person wasn't at all helpful and actually closed the chat without resolution. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. My Background as a Phone Engineer in Southend. I know this because I have 26 years of experience tracing all kinds of faults. @katenoblett. and. Chris Henning, director of economic development for Nottingham City Council, commented: The Nottingham Jobs Hub service is committed to working to connect local residents with employers and job opportunities that come to the city as a result of large infrastructure projects. We explained everything and he got to work fixing the previous engineers work and then took a look at the internet issue. I need an engineer to come to my premises to fix a broadband fault. Well, by fiddling around on the Internet you have found me! Suppliers charge us for each visit but give you more certainty of the costs we charge a flat rate covering the visit. https://www.openreach.com/help-and-support/when-to-get-in-touch-with-openreach/complaints-policy, on 12h19, Just had an unprofessional experience with an 'OR' engineer who had come in to look at why we we have had an increase in drop outs recently. When the union voted to strike last month, BT said that it was disappointed and would "work to keep our customers and the country connected" if staff walked out. Your browser either does not have JavaScript enabled or does not appear to support enough features of JavaScript to be used well on this site. Arran Huseyin, from Basford in Nottingham said: I found this programme really useful as its given me really good experience and insight into the work of an engineer. These cookies help provide information on metrics the number of visitors, bounce rate, traffic source, etc. Read about our approach to external linking. Read about our approach to external linking. CWU general secretary Dave Ward said: "For the first time since 1987, strike action will now commence at BT Group.". How long is the appointment? If the work is complex, Openreach will take longer to do all the external work. 30-03-2021 Civil's don't have to give the hrs travel time as you have to start at a yard. Performance cookies are used to understand and analyze the key performance indexes of the website which helps in delivering a better user experience for the visitors. In 1987 I began a career as a British Telecom Engineer. Openreach | LinkedIn There are a number of tests you can do yourself before calling your Service Provider and booking a BT Openreach Engineer or an Independent Telephone Engineer like myself. They will fit a new faceplate on your master phone socket, which is where the broadband cable comes into your house.When positioning your hub, the engineer may need to install new cabling. Simply follow the instructions below to get your BT Broadband problem fixed without listening to hold-music. Compiled by Patrick Collinson. Garry 10 reasons to work for BT Openreach - VERCIDA Complex Engineering Reception and Triage. My previous 10 years working for the Armed Forces augmented my leadership and management experience, helping me to excel at problem solving in my current role, managing . If a charge is likely, well let you know. Overall I feel Openreach is a good employer and treats you fairly, they provide a good and competitive work package and whilst things could be improved in the structure and provision of training the company does provide a good working environment and I enjoy working for them. Openreach creating 5,300 new jobs to speed fibre rollout The cookie is used to store the user consent for the cookies in the category "Analytics". The CWU general secretary, Dave Ward, said: Since BT Group workers have been forced to take historic strike action in defence of their standard of living, just like in the pandemic, working class people will step up to the plate when employers and politicians fail, and are ready to put need before greed. Id like to congratulate the four people who completed the programme in Nottingham and hope theyre able to put their new skills and experience to good use in the future.. This is in addition to the 1,500 pay award BT paid staff from April, which is the source of the conflict with the CWU and led to eight strike days between July and October. BT is your service provider, but Openreach is a separate legal entity owned by BT and operates Britains digital network, such as the cables, cabinets and poles. Out of these, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. Anyone else had this? You'll work as part of a two-person team, undertaking small civil engineering work in both highway and customer property, helping us to connect people and build the best digital future for the UK. Without CWU members in BT Group, there would have been no home-working revolution, and vital technical infrastructure may have malfunctioned or been broken when our country most needed it.". 22h52, Hi. Suitable recruits were initially identified by Jobcentre Plus and invited to an open day and interview. It also insists that the line is properly fixed. Your contracted to 37.5 hours a week for work which your are field based. View Vacancy : Openreach Trainee Engineer (BT) - Planit This cookie is set by GDPR Cookie Consent plugin. My dad explainedwhat had happened and she looked into the system and said the engineer who caused the issue had failed to report any issues with the visit. Openreach is the UK's digital network business. Contact BT | Call us or chat online | BT Help - Providing data governance through all operational teams in order to maintain and improve data quality. We need our broadband but have been told that it could take days to fix. BT promised two engineer appointments but no one turned up. Just click on. Its not BT Openreach, its simply Openreach, a BT Group company.. . Micky37 The engineers work to 2 time slots, 08:00 - 13:00, and 13:00 to 18:00. . There may be a charge if an engineer is called out to fix a fault that you could fix yourself, like a fault with your phone equipment. There's more to Openreach than meets the eye. The placement gave the four recruits the chance to buddy up with an Openreach engineer, visiting residential and business customers throughout Nottinghamshire. @XRaySpeX . If the work is not complex, they'll carry out all the external work required. Within 10 working days, Openreach will have completed their survey. Work programme gives an insight into life as an Openreach engineer National press office If you have a media enquiry, please contact the External Communications team at Tl: 0800 9177550 https://www.bt.com/media-enquiries Address 1 Braham Street London E1 8EE Customers If you are a customer, please call our customer service number Tl: 0800 800 150 Damage to equipment within your premises caused by lightning or power surges. Please only call if you have a letter from the government saying you are high-risk. The ISP said it can take up to 72 hours. Openreach field engineer at BT Review | RateMyApprenticeship Some advice for working as a Civil Engineer with Openreach Openreach UK Rebranding All its Logos and Engineering Vans If installing your FTTP needs Excess Construction Charges, well let you know before starting work. The phone stopped working, and our broadband was down for about three hours but then came back at very slow speeds. But it changed its tune when the Observer got involved. 'Openreach' Engineer walked out after unable to reconnect one of the phone ports, Re: 'Openreach' Engineer walked out after unable to reconnect one of the phone ports, (If I have helped you in any way please click the thumbs up. If, following their survey, Openreach decide that a 2 stage install is too complex, they may advise that FTTP cannot feasibly be installed. 'Openreach' Engineer walked out after unable to re - BT Community Job Responsibilities: Undertake poling when required Work on Solved: Invisible hole diggers - BT Community - BT Broadband You can view these money saving ideas by clickingHERE. Mar 2018 - Present5 years 1 month. You might not need a visit, just the right advice and help to identify the problem! These cookies will be stored in your browser only with your consent. Thank You). How to report a BT line fault or broadband fault. Out of these, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the . Were pleased to say his line is fully repaired and he is happy with the full refund to apologise for the delay in restoring his service.. Members of the Communication Workers Union (CWU), including call centre. Man found dead after Abergwyngregyn river search named - BBC News CER / Field Insights - North England. Contact Us | Openreach Announcements, Guides & Community Updates. BT Phone Number for Customer Service & Broadband - Selectra Every year, we help more than 2500 people from all walks of life to start new chapters in their careers - more than any other private sector business in the UK. Engineer installation | BT Help The fault isnt due to fair wear and tear. View all small & medium business solutions, Cyber attacks don't come with friendly warnings, The Future is Now: insight for your business, Save time, manage your account, and check your services at your fingertips, Find out more about the BT Business app and how to download it. BT on Twitter: "@D4v3_d Hi Dave, the Engineer's work for our suppliers & Broadcast. BT Openreach SFI2 Engineer Visits. Ask questions and share tips with other people 24 hours a day. RHM Telecommunications Ltd8 Wheatstone CourtWaterwells Business ParkQuedgeleyGloucesterGL2 2AQ. A BT Group spokesperson said: At the start of this year, we were in exhaustive discussions with the CWU that lasted for two months, trying hard to reach an agreement on pay. Just wish we had it for the first visit and not had to deal with the unprofessional behaviour of the first guy. Sat and sun are classed as normal days but there is 4 day weeks or even 9 day fortnight. He has sturdy life goals and knows where he wants to go. I think Openreach work 7 days a week, and on bank holidays. The ISP said it can take up to 72 hours. these comments are my own and in no way represent any company that i may or may not be linked too. He could not find an issue with the BB and couldn't do too much digging as my dad was in a work meeting, but provided me a line of contact with him if we have extreme amount of drops again. During this time your phone wont work for around 10 minutes, but the engineer will let you know in advance. Ask questions and share tips with other people 24 hours a day. The engineer said you should only have one line and said to get rid of the other. Andy Kerr, a CWU deputy general secretary, said: On Friday, BT Group workers took strike action and received overwhelming support from the public. It now says it will pay you the 8 a day adding up to 160 plus the 100 for the missed appointments. These cookies ensure basic functionalities and security features of the website, anonymously. Wherever they join us - in BT, EE, Plusnet or Openreach, our apprentices learn real-world skills and help solve some of the world's biggest tech challenges. What often seems to happen is that firstly, people who attempt to report a problem with their Telephone Service to their Service Provider get stuck in a loop. Call us on0800 800 150to discuss your installation. A specific time cannot be given and access must be available for the entire slot. the home, For 30-03-2021 He has great customer service skills within a domestic and commercial environment and is very polite towards everybody. Edited by XRaySpeX (Sat 05-Apr-14 22:35:46). Of course im not too fussed as I have my broadband working, but a bit of a pain when I booked the afternoon off work to wait for them to come. on The placements were organised following recent work between BT and Nottingham City Council who are joining forces to make free wi-fi available across much of the city centre later this year. Openreach Civil Engineer Interview Questions | Glassdoor Moving home . Openreach engineer appointments run from either 08:00 - 13:00 or 13:00 - 18:00 Monday - Saturday. 26/04/2017. If you already have an ONT, its very quick to get connected. Normal for Openreach is 5 days a week 7.12hours a day. Log intoorder trackerusing your BT ID or order reference and postcode. Find out why I quit my Job and left BT Openreach to become a successful Independent Phone Engineer. So confused as heck, we waited until yesterday afternoon and an actual Openreach engineer turned up. The Communication Workers Union (CWU), which represents the employees at BT, said that company bosses had "stuck two fingers up" to key workers. . Openreach on LinkedIn: #weareopenreach | 17 comments Work Experience. Your salary Do I have to pay for this visit? Equipment is customer owned or rented (but not BT's network) and the fault is the result of external damage or environmental factors like lightning, electrical surges or floods. Openreach Part of BT Engaged Employer Overview 929 Reviews 6 Jobs 985 Salaries 168 Interviews 122 Benefits 7 Photos + Add an Interview Openreach Civil Engineer Interview Questions Updated 13 Oct 2022 Find Interviews To filter interviews, Sign In or Register. The strikes will take place on 29 July and 1 August. This cookie is set by GDPR Cookie Consent plugin. So out of all the frustration the phone problem is fixed and the engineer yesterday who sorted it was brilliant. We don't ask for any formal qualifications. BT said in a statement: "We have tried and tested processes for large scale colleague absences to minimise any disruption for our customers and these were proved during the pandemic. Super helpful and knowledgeableman. Strikes, food banks, takeover fears: the sea of troubles circling BT, Sign up to the daily Business Today email or follow Guardian Business on Twitter at @BusinessDesk, Original reporting and incisive analysis, direct from the Guardian every morning. Other uncategorized cookies are those that are being analyzed and have not been classified into a category as yet.