If we cancel your holiday In the event of an emergency, know how and where to get help. Unless otherwise stated, a compact car is included in the price of your villa holiday. If your Payment Plan is cancelled for any reason other than the cancellation of your holiday, any future Prepayments will be cancelled (although if you cancel shortly before a Prepayment is due then that Prepayment may still be taken) and you will pay the remaining Balance on the Balance Payment Date in accordance with clause 3(b). Drink - drink bottled water and use it for brushing your teeth. The beach Pedestrians - be vigilant at all times. Jet 2: how to cancel and get a refund on your flight Managing your booking and planning your trip - Dont switch lights or any other electrical appliance on or off. c) Once the price of your chosen holiday has been confirmed at the time of booking, then subject to the correction of errors, we reserve the right to change the price of your holiday if there are changes in transportation costs or dues, taxes or fees payable for services such as tourist taxes, landing taxes or embarkation or disembarkation fees at ports or airports) or currency or exchange rates used to calculate the cost of your holiday which mean that the price of your holiday may change after you have booked. All other ancillary charges on the flight or during the holiday, such as legroom and in-flight meals, room upgrades, and optional meal arrangements, and for villas, pool heating, shall be chargeable. The resort services which we may highlight are provided by persons, firms, companies and other bodies which are wholly independent of Jet2holidays. The Service is not available for hand luggage. Location may also vary from hotels grounds and busy resorts to rural locations. The Service is provided on a complimentary basis and does not form part of the cost of your holiday. This means that you are able to get a refund for your flight by selling it to another person. If you do not wish to choose your seats online before you fly, seats will be allocated on a first come, first served basis either during the online check-in process or at the check-in desk. We provide this security by way of an ATOL (number 9618) administered by the Civil Aviation Authority (Gatwick Airport South, West Sussex, RH6 0YR, UK, telephone 0333 103 6350, email claims@caa.co.uk)/a bond held by Jet2holidays. what are club seats at td garden. The balance of the price of your flights must be paid at least 10 weeks prior . For example, all bookings made for holidays to North America must include return flights originating from the UK and must be of a 4, 5 or 6 night duration only. of days before you departure we receive your written cancellation or we cancel as mentioned above. Please note that these are subject to availability. Go on, you deserve it. I don't think you have even mentioned the holiday provider. The cost of the new ticket may be greater than the cost of the original ticket. Please be aware that in some properties, there may also be limits on the. You must also complete a Customer Report Form (if there is one) whilst in resort. We may cancel the Payment Plan if: By notifying us through the "Manage My Booking" section of our website or calling our Pre-Travel Services team, you may cancel your Payment Plan at any time without charge. Special room requirements: If you have special room requirements, such as adapted rooms, we will request these from our supplier. Dont place matches or lighters in your suitcase. Please also see clause 13 below on ABTA. Glass doors and windows - be aware that glass doors and windows arent always toughened glass; take extra care in bright sunlight as it may not be obvious whether the window/door is open or closed. Advice regarding availability of facilities relating to COVID-19: Hotels (or any other types of accommodation) may have put in extra measures in connection with COVID-19. The lead name of your party may cancel your holiday at any time. If you cancel your holiday Please contact our Pre-Travel Services team to discuss the charges and requirement for golf and other outsize equipment. However, if you change from a holiday with no Free Child availability to a holiday with Free Child availability, this shall be treated as a cancellation, the terms set out in clause 6 above shall apply and you shall be obliged to pay the new holiday price, including a new deposit, together with the relevant cancellation fees for the original booking. However please note that there is usually an amendment fee for each person named on the booking and for every booking detail you change. ii the fault of a third party not connected with the provision of your holiday which was unforeseeable or unavoidable; or All monies you pay to the travel agent are held by them on our behalf at all times. Studios one room living/sleeping accommodation with divan/sofa beds, basic kitchen facilities (usually 2 cooker rings and a fridge) and a shower room. We also purchase a fourth Airbus A300-B4 for cargo. 21. At 10 weeks before departure we will take any outstanding Balance payment and send a confirmation that the Balance has been paid. We strongly recommend that you store all money and valuables in a secure place during your holiday. Going out - at night avoid poorly lit areas; if possible never walk home alone; be aware of whats going on around you and keep away from situations where youre uncomfortable; if youre out as part of a group, look out for one another; consider very carefully whether you should leave a pub, club or event with someone youve just met; if youre not sure where youre going ask your representative or hotel reception for directions. Where a party consists of one adult and two children, one child will be charged the full adult price and the other child will receive the Free Child place. The lead in price on our website and in our brochures is based on 2 adults sharing, except for: (i) Disney holidays which are based on 2 adults and one child sharing; and (ii) villas, where the price is quoted per person based on the maximum stated occupancy of the relevant villa. If you do not present yourself for your outbound flight, we will treat this as a cancellation by you and we will cancel all of your travel arrangements (including but not limited to your transfers, accommodation, and inbound flight where applicable) and you will not be entitled to any refund or compensation. Please note if you add any of the items listed in this clause h after you have made your original booking, you will be advised of the applicable charges prior to confirming the purchase of any additional services. Please also note that some hotels may also have open air dining facilities, which may attract wildlife such as birds, cats, dogs, etc, and some hotels may permit pet dogs for other guests. By making a booking with Jet2holidays which includes car hire, you are bound by and deemed to have accepted the Car Hire Conditions of the relevant Car Hire Supplier. For non EU destinations, for example Turkey, New York and Montenegro, please refer to www.gov.uk/foreign-travel-advice and navigate to your destination to find the relevant advice. (g) Changing your holiday - If you change your holiday then, in addition to the terms set out in clause 5 above, you will be obliged to pay the new price of the new holiday (less any deposit) and the amendment fees per person in place at that time if you change from: Resort health & safety rubber lined swimming trunks). Can you cancel your Jet2 flight and get a refund? - SpareFare Please do not leave them in full view in your room and lock your room/villa before going out. We wrap up return flights, accommodation and 22kg baggage into one ATOL-protected package. If you fail to exercise either of these options within 14 days of the amending invoice you will be liable for the increased cost. The deposit is 60 per person, for adults and children. In some cases, where we arent able to do so for reasons of insolvency, an alternative ATOL holder may provide you with the services you have bought (at no extra cost to you). More than 70 days. Bathroom - take care in bathrooms as condensation and water spray can make surfaces slippery and a bath or floor mat may not be provided; dont use mains electrical appliances near to water. Please be assured that no payment card fee will be levied in these circumstances. Jet2holidays service in resort:In most destinations (but only certain City Breaks destinations) our appointed local agents will be at the airport to meet you, show you to your transfer vehicle and will give you contact details should you need anything at all during your holiday. Twin Rooms a room with two single beds. If you change your booking We may also pay you compensation as further detailed in clause 10. You are advised to double check your travel plans and verify all data with other sources before booking your chosen resort service. We will not provide a refund of any annual insurance policies purchased through us. The name on your passport must match the name on your ticket, otherwise you may not be able to travel or your travel insurance may become invalid. If the services in question which caused the claim or complaint complied with the local laws and regulations applicable to those services at that time, the services shall be treated as having been properly provided. Depending on the number of people in the transfer and availability of vehicles, more than one vehicle may be used for private transfers. The bad news is that you have to pay cancellation charges and you may not be able to recover much. . Cancellations | Jet2holidays Where our brochures include indicative prices for drinks, meals or local travelcards, these prices have been provided by local tourist boards as examples only. We suggest that you take this into consideration when selecting your departure date. Everything you need to search, book and manage your holiday in one handy place. Further, we cannot be responsible for any failure to meet the advertised arrival or departure times for any port(s) of call. COVID-19: Jet2 suspends flights and holidays until late June due to If you're travelling with Jet2, you can transfer your ticket to someone else. (f) You are not prohibited by this clause from consulting legal or other third party advisers before submitting your claim directly to Jet2.com. In the event of a faecal accident in or around the pool, please report it immediately; this will assist in ensuring the highest levels of pool hygiene; shower before entering the pool; dont swim (or allow children to swim) if suffering from an upset stomach; a period of 48 hours should be left before entering the pool following a period of stomach related illness; dont change nappies at poolside; wash hands thoroughly after using the toilet and changing nappies; young children and babies must wear appropriate swim wear (e.g. Checked in baggage allowance: Baggage allowances may vary depending on the type of holiday you have booked, and are subject to change. The advice on the FCDO website can change so check regularly for updates about your specific holiday destination. Our ratings are set using a scale of 2 stars through to 5 stars and represent a range from basic, good value, no-frills accommodation to above average, more comfortable accommodation with a wide range of facilities.