(I paid extra for this option) After 3 times applying for a change I finally got answered, saying my requested change is not available. Comparing ferries has never been easier.Why spend a lot of time and effort searching for ferries on countless websites? Modern excavations have raised the possibility that the name Thank you for booking with Direct Ferries. There is no contact number on the website to ring. Direct Ferries They might be sympathetic but if I remember rightly from your original post it was you who cancelled the crossing rather than them which was causing some of the airlines to play hardball re flights. They don't pay the refundWe are still waiting for our refund, they won't respond to our email or contact form. If you cant return your tickets in person, you can send them to Ferryhopper by courier or post. When requesting amendments via phone or email the amendment fee is 20/20, if your initial ticket booking cost less than 100/100, and 35/35, if your initial ticket booking cost more than 100/100. You have been added to the directferries.co.uk mailing list. Updated 20/12/2021 For all future bookings, P&O Ferries Channel House Channel View Road Dover CT17 9TJ UNITED KINGDOM. Washington State Ferries. I emailed them, they were quick to return my email to say my references number was wrong, but since contacting them again with my correct references number I have heard nothing back what so ever!AVOID DIRECT FERRIES at all costs.I wished I had booked direct with Stena Lines instead. Unhelpful Customer Service not prepared to engage or help with simple requests. I will avoid any dealings with them again. We are easy to contact through our contact form on our website. WebWill I get a refund if I cancel my booking? We are legally obligated to follow these policies regarding issuing, changing and canceling ferry tickets and we cannot make any exceptions to these rules. Wight link did it for free and refunded Direct Ferries who promised to refund 160 within 5 days. I am writing to seek your support and look at this matter with sensitivity and compassion. Ferryhopper is obligated to comply with this regulation, in order to ensure the safety of your personal data. WebMessages 12. The easiest and cheapest way to cancel your booking and request a refund is to log into My Account and request the cancellation there. I've had a look at their confirmation email and it has all the info I need to know when to arrive and what to do at the ferry terminal. Complete investigation into their business ethics. Direct Ferries Reviews This number is based on the percentage of all Tripadvisor reviews for this product that have a bubble rating of 4 or higher. Since 2006, Grimaldi has been offering the only direct Ro/Ro-container service between Cancelling a Ticket Reservation or Purchase within 24 hours of Booking Learn when you may be eligible for a refund and how to request reimbursement. Terrible service, no one to speak to the website is glitchy and they charged me extra for a additional person the it got removed and they still took the money for it. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Holidaymakers struggle to get refunds. You should thus make sure that all passenger details are written exactly as they appear on your personal documents. Web(Updated for 2023) - SmartAsset How long you wait for your state tax refund depends on multiple factors. We use dedicated people and clever technology to safeguard our platform. Can I cancel them and get a refund? I made reservations. Amendments can only be made prior to the sailing date which in this case was never requested. up to 15% off Stockholm-Helsinki, Ventouris Ferries: save on your 2023 sailings, Denmark Norway: bring your car for FREE. Refunds The website was setup easily and everything worked fine. We may also ask for additional information if you wish to change the email address or phone number you have provided. Refund requests must be submitted prior to the product expiration date. Due to our buying power we often have access to exclusive deals not available anywhere else to save you even more on your ferry ticket (sign up to our newsletter or follow us on Facebook or Twitter to ensure you don't miss out! If you make a mistake when booking online, you can cancel your booking at no cost I have bought it carefully, I have checked my email, spam etc. DIRECT FERRIES (Southampton) - All You Need to Know BEFORE You Go. Apartment 2 bedrooms for sale in Caparica e Trafaria What attractions are near Direct Ferries? You can also cancel your booking through our customer service team either by email or phone, however there is a higher cancellation fee for these requests. Most ferry companies and bus operators offer return tickets, which can save you money compared to purchasing two one-way tickets. Stay away. Open tickets are valid for up to 12 months from booking date (see ticket conditions). I wasn't happy then but it was very hard to get in contact with anyone to discuss so let it go. It is impossible to contact them and they are basically holding my money! There was a mistake on your site, and you cannot admit it. I have NOT picked up my ferry tickets. For a better experience, please enable JavaScript in your browser before proceeding. Buying tickets went pretty well online. Will not book with them again. 2901 Third Ave., Suite 500. As long as the type of vehicle is correct and your trip is on a domestic route, you will most probably not encounter any problem during boarding. Dear customer, Many thanks for your feedback! In this section, we provide a summary of the policy of ferry companies regarding ticket cancellations, refunds and booking modifications. Dover No additional administration fees will be charged. Hi Team, Hope you are well! As a ticket agent we are bound by the terms and conditions applied by the ferry companies and the ticket you booked is a non refundable ticket. Estimated growth return on investment of at least 8%. I guessed that there would be a cancellation fee but was shocked to receive 53.00 from a total of 122.00. This appears to be a charge made by Direct Ferries as when I looked at the Condor Ferries website no such charge was added.My advice is to book directly with the ferry company and not through a third party company. This is why we offered you the closest alternative available we found with the ferry company you chose. DO NOT BOOK THIS COMPANY THEY ARE SCAMMERS. If you have already picked up your paper tickets and you wish to cancel them, you have to return them in one of the following ways: We strongly recommend sending your tickets via registered post. Have not noticed the website asking me for ages upn the original booking. Holiday:Monday 17 th to Friday 28 th October 2022. If you are outside of Athens (e.g. Download the Direct Ferries app or manage your booking online through My Account. Best price at the time of writing was 1449 Baht (about $41) for a 10-hour journey. WebIf you have questions about ferry service, including routes, schedules, fares, reservations, refunds, or other questions, you can either call WSF Customer Service by phone or complete one of the online form options below. We do care about our customer and completing all amendment requests that we receive. Customers can amend bookings free of charge up to check-in closing. If you contact the airline or ticket agent to obtain a required refund and you are refused that refund, you should file a complaint against the airline or ticket agent with the Department at http://airconsumer.dot.gov/escomplaint/ConsumerForm.cfm. Some of the add-ons on this site are powered by. I have booked a trip to/from the UK (from Hoek van Holland). 2-3 Three Rivers Business Centre, Felixstowe Road. Booking Cancellation Ferry delay compensation. The calculation will start on the latest of the following three dates: May 30, 2023 the 30th day after you file your return the day after you overpaid your taxes For more information, see Prescribed interest rates. Got the answering machine again. roundtrip from Buenos Aries to Montevideo for Colonial Ferries for Feb 5-6 but came down with covid.. It was actually in USA dollars so my trip cost 1200 which is extortionate! Since the above is not under my control, could I please request you to make an exception and cancel and refund my ferry booking. We also ensure all reviews are published without moderation. I should have stayed with you ! Grimaldi's direct service is backed up by a four-times-a-week feedering service covering every major North American port from Halifax to Houston. Ferry booking | Compare ferry prices & timetables - Direct Ferries I even tried to take a person off and they wanted 214?! Could be a little clearer to help new customers. Channel House Prices are life and always changing. Go direct to the ferry operator. My boyfriend and me have booked a ticket for the 26th of november to lanzerote with the camper. Ferry Because if this I am no longer able to travel as I would need my BRP to enter the UK on my return. WebA refund will be given, however an administration fee of 10 will be deducted from the total fare. In order to cancel your ferry tickets, you need to make a cancellation request at least 3 days (72 hours) before your ferry is scheduled to depart. Thanks for taking the time to respond but you're mistaken about the cancellation. Rent To Own Storage Buildings In Florence Sc You can check your confirmation email or log into My Account to see if you are able to amend your booking. Irish Sea: sail with your camper, for less! Where's My State Tax Refund? (Updated for 2022) - SmartAsset We remain at your disposal. NEVER, EVER AGAIN WITH THIS USELESS RIPP OFF COMPANY!!!! My service experience was awful. Cancelling your booking through My Account is quicker and cheaper so we would suggest requesting the cancellation there. Kind regards, Maya from Direct Ferries. They offered us vouchers to the value of our flight plus 10% which was tempting but they were nontransferable. What are my rights if my ferry is delayed or cancelled? Grimaldi Vessel ScheduleExport General Manifest (EGM),