splashtop mouse not working splashtop mouse not working

If I try to help one of those RDP users via Splashtop, when I log into their RDP session via Splashtop's choice to connect to the active RDP session, it kicks them out of their RDP session, and if they log back in via RDP, it kicks ME out of the Splashtop connection. WHY would you recommend doing so, when my question was about a specific problem with a specific application, i.e., Splashtop? This didnt work for me, but I have found a workaround: activating Display pointer trails and set speed to minimum. Adjust your cursor speed, mouse wheel settings, and scroll line options. Mouse scroll wheel works in other programs but not Windows 10 Apps Thankfully the fix is a pretty simple one. 04-10-2020 12:26 AM. Have your end-user go to the SOS app download link displayed in your Splashtop app (sos.splashtop.com or sos.splashtop.eu, depending on where your account is located) to download and run a small program or app and give you the 9 digit code. So, "Actually it would allow you to work out whether you have an exchange error or a network error" is also USELESS, and "Using kerio is a useful suggestion" is wrong,because I already know in that scenario that it is a "specific" Exchange server issue. I realized I messed up when I went to rejoin the domain It allows you to remotely access desktops, laptops, and servers from anywhere over the internet or LAN. And what are the pros and cons vs cloud based. Office 365, SharePoint, Azure, OnePlace Solutions & Life's Other Little Wonders. No, obviously, I cannot use VNC or anything else to test this specific Splashtop issue. Clicking the Connect button will open the native Splashtop app on your computer or mobile device with the session code loaded and you can start the session from the app. Chief Technology Officer at OnePlace Solutions. Step 3. Pc mac download - Splashtop Remote Desktop 2.6.4.0 download free - Access your computer from another PC or phone - free software downloads - best software, shareware, demo and trialware Close any/all other readers and browsers that might have open PDFs, Visit the Adobe Acrobat Readers official, Save the installer on the Windows machine, Click Finish once the installation is complete. Do you see that ITALICIZED word "specific" right before "Exchange server" in the scenario? The purpose of this function is to prevent other people from accessing the connected host remote computer. Right-click on entry for the mouse you're troubleshooting. On the guest machine (that you are remoting into) simply edit the current Windows theme and change the mouse cursor. Because you came on a forum with extremely limited to none knowledge on the software in question after originally not getting the answer you were looking for and getting nowhere with the one and only set of people that could actually help you. Based on your instructions I dug out an alternative fine grained solution. was IRRELEVANT to this specific issue. I decided to let MS install the 22H2 build. Please enable the "Show Remote Cursor" option to see if the remote mouse cursor is aligned with the local mouse cursor. Thanks! The mouse cursor showed the busy pointer when hovering over the desktop. This topic has been locked by an administrator and is no longer open for commenting. Below is the remote users computer screen shown in an SOS window on the technicians computer screen. Because as I noted several times and proved with images, I already KNEW that Splashtop "isn't working as it is meant to" work on those computers (all 15, but two different models). What to Do If Your Mouse Stops Working | PCMag Download Adobe Acrobat PDF reader if it isnt already installed on the machine. Splashtop did sometimes have a slight lag when screen . (It does tend to disappear after watching a movie online.) When on a Splashtop session, the mouse cursor won't change when hovering over buttons, pane dividers etc - it just remains a pointer. Developed by Splashtop Inc., Splashtop is a suite of remote support and remote desktop software. 3. Here is how to change multiple duplicate displays to mirror one another via the Windows display settings: Once changes are confirmed, all windows should consolidate down into a single screen. Launch the app on your PC and choose " iOS " and then " USB ". This is indeed helpful, thank you so much. Mouse pointer disappearing when using splashtop for extended display. 1) Insert the Windows bootable drive and boot from it. But now with iOS 13 making it possible to use a mouse with iPhones and iPads, you can control your remote desktop with a mouse when remoting from your iOS device! I need to be able to have us BOTH on the computerthe user via RDP, and me via Splashtop. The cursor only appears while in the ribbon. Select Start > Settings > Devices > Mouse > Additional mouse options > Pointer Options and adjust the pointer speed. So don't be like that when others are trying to give you a sounding board on a forum that, by anyones logic would be less use than the support department of the software you had an issue with. Please note: This may reposition your desktop icons. What are some of the best ones? You need to hear this. 3D Mouse and Working Remote???? - Autodesk Community How to Configure Secure Remote Access and Support - Splashtop Inc. [Windows Key]- type mouse and use the arrow keys to go to change pointer size [Enter] to select it and then right or left arrow to increase or decrease size brings it back for me. (i haven't tried this it is just a blind suggestion), Sure, I could "just use" VNC, or AnyDesk, or TeamViewer, or any of the dozens of other remote support tools, but let me ask you this question. mouse click not working on desktop but works on task bar and elsewhere. My thought process was maybe if I locked it on the computer I'm playing on, it would be locked in the same position as the splashtop game. (Mine shows disabled if I use the function key to disable it- surprise..:)) Brilliant! Best Apps To Control Windows Pc With Android And Iphone In 2022 Any way to make it not dissappear. Mouse pointer does not change to resize or hyperlink when hovering Heres what well cover in this article to get you started, Install and set up the Splashtop app(s) that you will use to do the remote access, Start a remote access session and control a remote computer, Use your mobile device to navigate and control a remote computer, Remotely access and control Android devices, Manage your SOS account online (manage users on your team and account settings). Was this reply helpful? Use the Invite Technicians button to invite additional technicians to your account. I wrote a blog post a while back about the disappearing mouse cursor in Visual Studio on virtual machines that Id connect to using remote desktop. Mouse pointer does not change to resize or hyperlink when hovering over edges of windows or URLs etc. THANK YOU! This is the contextual mouse cursor. Sadly, 720px is the highest resolution currently supported by the driver. ", which is completely unrelated to Splashtop's issue. 2 Ways to Fix Mouse and Keyboard Not Working in Windows 10 - Guiding Tech Shame on me for thinking that an actual Splashtop user could test what I asked!----------------Regarding your "after originally not getting the answer you were looking for and getting nowhere with the one and only set of people that could actually help you" comment, you seem to have missed the point of why I posted here in the first place. Is Your Wireless Mouse Not Working? Try These Fixes - Tech News Today Number two, even if VNC worked, VNC would prove NOTHING, simply because it isn't Splashtop, and the issue was specific to a certain Splashtop product. If your mouse pointer movement disappears, follow these steps to determine if your computer is completely frozen. The "Active" named session should allow BOTH simultaneously.I have sent them proof that it worksa screen shot of a live RDP session on one monitor with Splashtop connected to it on another monitor, and both live. Say hello to your cursor when editing text again! Splashtop users are able to toggle the blank screen on/off while in a remote session, as well as the lock remote computers keyboard and mouse to prevent tampering while youre working on the computer. Thanks. response? "), and they kept focusing on that point, which is what made me so angry. Launch the file manager from the control bar. Steps to transfer files Install Splashtop Streamer and Splashtop Business app. Completely restart the Android device by pressing and holding the Home and Power buttons simultaneously. Click " Uninstall " to confirm. Within that window, you can control their computer with your mouse and keyboard just like you were sitting in front of it. Sadly this doesnt work for me. There was ZERO NEED to involve testing other products because I already had proven to them that THEIR product works on other computers and that their software was at fault. Passionate about delivering compelling solutions on the Office 365/SharePoint platform. See Software Compare Both. Since the mouse is usb connected, there will be no problems with sharing the device. Thanks! Our support team has not heard of this issue before. can you proceed to file a ticket so we can assign someone to work with you to resolve and escalate to product team when needed. I added a "LocalAdmin" -- but didn't set the type to admin. Optical vs. Laser Mouse | Digital Trends When you are done, you can close the window to end the session or the remote user can click the Disconnect button on the access app to end the session. Ive tried every driver, policy changes, and display setting changes. You were WRONG. How to Fix It When Your Mouse Scroll Is Not Working - Lifewire Choose Uninstall. That is why I posted here, asking for a specific set of steps to be tested USING SPLASHTOP, but you answered "Cant you just use VNC or something similar? Unable to use Splashtop to connect to an in-use Remote Desktop Connection We hope this article helped alleviate some of your frustration regarding the Splashtop issues. A recent New York Times article titled How Your Boss Can Use Your Remote-Work Tools to Spy on You has led some people to worry that Splashtop can be used as a tool for managers to spy on their employees. still the cursor is not visible on the remote computer which i have remoted in to, please help. My mouse cursor disappeared in remote desktop once after a windows 10 update, since then, I have been searching over the internet for almost a year trying to figure out why. 6. Silly me for thinking that all the Splashtop users I see here nearly every time someone asks about remote support would be silent on the issue.Again, look at my scenario of an Exchange problem and someone suggesting Kerio. How To Use Your Ipad As A Second Monitor On Windows Perhaps Mark from Splashtop may have an answer. connect with Splashtop, you should Not log to the windows login of the Console My response frustrated you because you were under the cosh, feeling pressure and the one people that could help you weren't helping you as you needed. Remember that if youre remotely controlling your office computer, any software your company uses to track your activity on your office computer can still be used, just as if you were using the work computer in-person. My mouse is not working in Splashtop on iOS. - Swiftpoint Support Just open the Splashtop Streamer and choose Install Printer Driver. And what are the pros and cons vs cloud based. If you do not have a touchscreen monitor or Windows PC, and your mouse and your keyboard have stopped working in Windows 11/10, it makes things a bit difficult. If the user visits the SOS app download page from an Android device, they are prompted to download the SOS Android app from the Google Play store. Holding down a click is like holding your finger down on the device screen. I have a system with me which has dual boot os installed. Share this: Twitter Facebook LinkedIn More Loading. Do you get it now? Surely everybody knows the cursor disappears when typing but because of that feature, it is almost impossible to search the Internet for a mouse pointer that disappears when youre not typing. Set secondary authentication options, such asdevice authenticationandtwo-factor verification to prevent unauthorized users from remoting into your computers under your account. Next streamer update will fix these win7 corner cases, targeting end of June (in 2 weeks). They have COMPLETELY MISSED what I am telling them or have given me false information.I have users on Windows 7 who are accessing their work computers from home via Remote Desktop Connection (don't worry, it's only after they authenticate to their WatchGuard firewall. Its work when I change the guest os one. When a remote session is established, a large notification will pop up letting the user know that the computer is being remotely access. Therefore, you can try repairing MBR and rebuilding BCD to fix the Windows Automatic Repair not working issue. So, when remoting into your computer, click and hold the mouse and then move the cursor up and down to scroll. you saved my life i was so frustrated editing documents. Solution 1. To approach a computer remotely, it must first be set up . Tap pair to disconnect my dual 38-inch and mouse but it's connected, we hooked up. There are some additional options under the Settings menu. or I've also had a blue remote screen, but can see the mouse moving. Multi-Monitor Viewing Options Multi-to-Multi Monitor View The true multi-monitor experience. Microsoft MVP: Office Dev Copyright 2023 Electronic Team, Inc., its affiliates and licensors, 1800 Diagonal Road, Ste 600, Alexandria, VA 22314, USA +12023358465 , Electronic Team uses cookies to personalize your experience on our website. Splashtop Personal app introduction; Hot Topics. Get started with our Splashtop Business Access free trial and use a mouse to control your computer from your iPad or iPhone device! Just because you cannot see the value in a suggestion doesn't automatically render it irrelevant. How to Use iPad as a Second Monitor In order for you to use your iPad as a second monitor, we will be using a paid app. OMG! I told them EXACTLY what I was doing and even included an image of the selection choices (see second image above) that shows the choice of active user, with the caveat that "I cannot select the user's session. The status page has a crappy little display to say it's running but NinjaRMM is still having issues connecting to nodes. Bonus Flashback: March 3, 1969: Apollo 9 launched (Read more HERE.) Click " Additional mouse options " on the right side of the screen. On my way to go nuts during a technical emergency during the crismas. If Remember that each SOS license allows 1 technician at a time to use SOS. is a KNOWN ISSUE?Gregg. Thanks Gregg. You should see a prompt to pair your mouse. Here are some tips you can follow to protect your privacy while working remotely: Enable the features to prevent tampering by others during a session. '"Oh, I understood that completely when I first read it. r/Surface - Mouse pointer disappearing when using splashtop for not really a solution but can help debug/address the issue. Supports Windows, Mac, and Chromebook. Please click on the Eye icon in the toolbar at the top of the screen when you are in a remote session, then click the "Show Remote Cursor" button. "Exchange isn't receiving emails" can you use kerio to see if that receives email? Unfortunately, its not a total fix as the issue is happening again as I type in this text box, but at least in the Office apps I can see what Im doing. This is indicated by the icon at the center of the toolbar, as shown below. I see that type of response, but I don't reply to them because they are not in my post thread. perfectly!Why didnt Cheers, Glad it worked for you and thanks for leaving the comment , Sadly this fix is temporary, after a while the cursor disappears again . Thank you so much for having rescued my life. Why is my mouse cursor not aligned with the remote computer? Splashtop Personal - Support This digital tool allows end-users to remotely access and manage computers from another desktop or mobile device. A quality remote desktop app can be a device changer for the iPad, and there are so many to choose from in the App Store. It's NOT a matter of opinion; it is FACT that it is irrelevant to the specific situation.--------------. How To Copy Files Between 2 Computers Using Splashtop - Android Consejos When trying to hover over the edge/corner of a window to resize the point "jumps" several mm right and up. What if 100 people all jumped in and said that their other product works, would that have helped figure out why SPLASHTOP did not work? The Addon "3dxInventor" is NOT installed. As you try to remote in using Splashtop into the console session, the RDP will disconnect. Testing VNC or something similar, even SOS, would be have been irrelevant. Looking into the proxy settings is advised when dealing with Splashtop connection issues on Macs regarding whether its running the business app and connecting to a remote computer, or a technician running the SOS client for remote access. The file transfer function is invoked from within a session. I realized I messed up when I went to rejoin the domain AnyViewer is a safe and reliable remote access software for Windows. Advance Has proxy settings options (No proxy, Auto, Manual) and to set Server, Username and Password. Please note: If you are connecting to a dual-monitor system, three virtual displays will appear. Splashtop Wired XDisplay HD - Extend & Mirror 4+ - App Store Open the app to see if Splashtop runs as intended. With the Splashtop iOS app, you can remote into your computer and view the screen in real time on your iPad or iPhone. On mobile devices, the experience of controlling the remote computer is a little different than when working on a computer because you wont have a mouse. If your company has installed software on your work computer such as ActivTrak or SentryPC to track the web pages you visit, software you install, or other activity, then that tracking on your work computer will happen regardless of whether you are sitting in front of it in the office or remoting into it from home. (Idk why) Thanks Gregg. "My response frustrated you because you were under the cosh" is incorrect. Enter your email address to follow this blog and receive notifications of new posts by email. Its geared specifically for businesses that wish to provide access to remote computers for IT and help desk support. Mouse pointer disappears on second monitor when using dual displays Cant you just use VNC or something similar? New features in Splashtop Personal App for Android; Suggestions for Best Performance; Why do I get a "satellite" icon on the computer name? I had to remove the machine from the domain Before doing that . It was made automatically irrelevant BY YOU the second it mentioned something outside of the specific Splashtop issue and specific requested Splashtop test steps. console session, and then switch to the RDP session, then Splashtop & RDP Disabling the Realtek HD Audio Manager is known to fix both mouse freezing and disappearing cursor issues. Why Is My Mouse Not Working On Laptop? (Try These Fixes) - Tech News Today Users will find the taskbar located at the bottom of the office computer. In Word this was particularly annoying when trying to type and manipulate text. Right-click on each mouse and choose " Update driver .". My Microsoft Keyboard or Mouse doesn't do what I want it to You can change settings, set left-click, right-click, and middle click settings, key settings and configurations, and scrolling resolution. Sometimes an error message will appear, and sometimes it wont. On the Client machine, launch Remote Desktop, and create a virtual desktop connection. Limitations of the "Lock keyboard and mouse" feature As long as you do NOT log into the Windows In the Mouse properties window, change the Scheme to Windows Black (system scheme) Say hello to your cursor when editing text again! We dont have this problem inside the FW with any combination of machines. session can co-exist. On the initial screen (note the remote PC screen in the background), you will see an overlay that explains some of the finger gestures you can use to navigate the computer screen in place of using a mouse. Addicted to coffee. To scroll on an iOS device, you would need to hold your finger on the screen and move it up and down. So, first interaction here, so if more is needed, or if I am doing something wrong, I am open to suggestions or guidance with forum ettiquette. As I said before, "Using any of the others is IRRELEVANT to my issue with SPLASHTOP. They may also be prompted to download an add-on based on their phone manufacturer to add remote control of that type of phone or tablet. Lastly, users must download Splashtop onto both participating machines to use Splashtop remote printing. So pleased I found this after trawling through all the idiot didnt read the manual posts on other sites. vice versa. It usually happens when I go back to the RDP session from my local computer. Turn ON the "Show offline computers" option in Settings. After that, all you need to do is plug in your mouse and it should start working! To continue this discussion, please ask a new question. Step 2: Tap the power button to turn it back on. I can feel the pain you were in and really glad I was able to help you fix it! You will be prompted to log in with an administrator account on the Windows machine and you will then be able to perform activities that require administrator privileges. The cursor on certain parts of the screen would end up being the same color as the white background and therefore disappear. Now, when Windows is loading with the spinning dot on the display, press and hold the power. Getting Started with Splashtop SOS (On-Demand Support) was WRONG, still is wrong, and always WILL BE WRONG as it relates to the SPECIFIC ISSUE that I posted, which was connecting with Splashtop (NOT Splashtop SOS) to the active RDP session. I'm checking with support team. stay tuned thanks. Click Start, click Control Panel, and then double-click System. Security Choice of whether to request permission from the user when someone tries to connect. If so, you may need to enable an HID emulator. Troubleshooting - Splashtop Business - Support Splashtop Business - Support Troubleshooting Troubleshooting Explore common questions and troubleshooting tips. (LogOut/ 1=on, 0=off. As demonstrated in the video above, its important to remember that the mouse support feature in the iOS 13 update is meant to mimic the iOS touch based interface. Pc mac download - Splashtop Remote Desktop - Access your computer from Simply locate the device you need from the list, and click the Connect button beside the device's name. If I choosethe second item (with Active in the name), it opens the Splashtop connection and leaves the RDP session running. This menu is usually the first button on the left. (LogOut/ Thanks for bringing this to our attention. Sound Choice to output sound over the remote connection only, on this computer only or both. Go to your Splashtop web consoleto manage your account. Choose your primary button from the drop-down. The instances when Splashtop extended display or remote printer is not working, or users have issues with dropped connections are abnormal and are mostly caused by network congestion or low bandwidth. All you need to do is set up your Bluetooth or wired mouse to your iPad or iPhone (see below for instructions) and youll be all set!