If that's not possible, you should send the pictures of the damaged car to Fox at the end of the rental to claim compensation.Please note that the Excess Protection Wisecars offers is not full coverage or mandatory insurance. 45 reviews for Wisecars, 2.3 stars: 'This company is a straight scam. Please note, making a new booking may result in the change of the Car Rental Company. Save. You have a guaranteed booking with us and with one of our trusted premium suppliers. If you do not agree with any part of them, you must not proceed with your booking. they are untrustworthy. Your signature on any rental agreement is definite proof of the acceptance of the services and terms imposed by the Car Rental Company and to the respective laws of the country in which the rental will take place. Deductible Protection also covers damages that are usually excluded from Collision Damage Waiver which is offered by the Car Rental Companies. We landed at Denver Airport and the rental company refused to give us any car even though they had plenty of vehicles for customers that did not book through Wisecar. Complaints related to the car rental companies' responsibilities should be addressed directly to the car rental companies. To claim a refund, you will need to provide: Damage claim investigation process takes up to 28 calendar days. Seamless booking experience and great price compared to all other websites. In the event of a breakdown or an accident, you must contact the Car Rental Company immediately for instructions and assistance. I made an error making a reservation and Aidana was extremely helpful taking care of my mistake and finishing the reservation for me.Very pleasant over the phone as well. If a cancellation is requested more than 48 hours before the pick-up time the customer will receive a full refund minus non-refundable Cancellation Protection and/or Protection Package. If you wish to cancel a booking, the only accepted method is doing so by contacting Wisecars customer support. How to Cancel Wisecars Car Rental Comparison Subscription on a Mac computer: Renting a car and want to make sure you know how car rental works? Expired or provisional licences will not be accepted. If you have bought the Wisecars Cancellation Protection and/or the Wisecars Protection Package you can cancel with a refund until 2 hours before the pick-up time and receive a refund minus the amount paid for . Wisecars English (US) arrow_drop_down Deutsch English (CA) English (GB) English (US) Espaol (ES) Espaol (MX) Franais Italiano Nederlands Polski Portugus (BR) Portugus (PT) p Make a booking add_circle_outline USD arrow_drop_down USD GBP EUR CAD CHF ZAR NZD AUD RUB BRL Please read carefully the summary of the Car Rental Transaction detailed in the voucher. Moreover, check what sort of specific documents thecar rental companymight require in the voucher or in.
In case of an airport pick-up, it will state whether or not the supplier has a desk in the terminal. 1 Previous_Golf_5959 2 mo. Madina really helped me with my issue after I was stranded in a foreign country and could not get to my rental car in the U.S. She was friendly and I really appreciated the care and attention she provided. On collection, your rental car will have a certain amount of fuel, which will be marked on your Car Rental Agreement; return it with the same amount of fuel as you collected it with. If additional information is required, the process may be extended for another 28 calendar days. Verification can help ensure real people write reviews about real companies. With Wisecars Cancellation Protection, the cancellation time frame will be extended to 2 hours before your pick-up time. A fair fuel policy means that you will have to return the car with the same amount of fuel that you picked it up with. Please note, Terms and Conditions vary per Car Rental Company but these will be clearly communicated during the booking process. Please note that any amendment such as modification of the pickup or drop-off location, car group, rental period and/or drivers personal details may affect the rental price, which may be different from what you paid initially. They helped me with the situation and I therefore went ahead to rent another car through Wisecars. It is a huge scam. If your friends have used your referral code and made a booking, you will receive 2% on their booking value after they have completed their rental. If your plans change in advance, you can bring your pick-up time forward by amending your booking. Please read carefully the summary of the Car Rental Transaction detailed in the voucher. You may also add additional drivers at the rental counter when you pick up your car. For a confirmed booking, if the local provider is unable to perform its obligations in providing the vehicle due to insolvency, we will do our best to redirect your booking to another Car Rental Company.
Wisecars car rentals - Bargain Travel Forum - Tripadvisor If you have any questions, please feel free to contact us. Wisecars will process your cancellation refunds in 7 days. Please read carefully the terms of the Car Rental Agreement before signing it. You will receive a full refund if you request the cancellation 48 hours before the pick-up time. 2023 Wisecars. If you are not satisfied with any aspect of our service or products you can tell us about your experience in the following ways: Please note that we might request you to contact us additionally via email if you initially contacted us via telephone or messaging platforms and include a reproducible statement about the complaint with any applicable documentation attached. It is highly recommended to call the police even for the smallest of damages. If no further information is required, your claim will be sent to our refunds department and the refund will be made within 28 calendar days. Wisecars falsely advertised vehicles for rental on their website. The Wisecars voucher must be presented to the Car Rental Company when picking up your rental vehicle. Cancellations Dealers may cancel a WiseCARE contract by downloading and completing the cancellation form, obtaining the customer's signature, and submitting the final form to Wise F&I via email, fax, or mail. When you come to pick up your rental car, please make sure to take with you: Please note that only a full licence held for a minimum of 1 year with no endorsements will be accepted. However, you are entitled to a car in the same category, holding the same number of passengers and with the same luggage capacity as the car that you booked. If you have bought the Wisecars Cancellation Protection and/or the Wisecars Protection Package you can cancel up to 2 hours before the pick-up time and receive a full refund minus the amount paid for the products. Dear Sara,Thank you for contacting us! Wisecars (collectively we, our, and us) is an international vehicle rental broker. The Wisecars voucher must be presented to the Car Rental Company when picking up your rental vehicle. Please note, if the car is delivered to you outside the pick-up station's operating hours or is dropped off by you outside the drop-off station's operating hours, you will be charged an additional fee for this service in accordance with the rate indicated in the voucher. This information must be sent via email and give Wisecars the relevant details of the incident. If you made a booking more than 24 hours ago and have still not received a confirmation email, it is most likely that the email was blocked by the Anti-Spam service of your email account. Cancellation Protection can be purchased only at the time of booking and is not refundable. Even a basic insurance. Fees may apply for additional drivers, payable at the car rental counter (unless specified otherwise on the Wisecars voucher). Different car rental companies have different requirements, so please make sure you check the suppliers terms and conditions prior to collection. We clearly highlight car and van hire options with Wisecars that have free cancellation. Fill in your personal information and state your request. your cars pick-up and drop-off documents which clearly show the new damage subject to the charge by the Car Rental Company; photo evidence showing the damage to the car; proof of the repair costs from the Car Rental Company; evidence of payments deducted from your payment card by the Car Rental Company; the Car Rental Companys accident report form; your bank account details, including account holder's full name, the account number/IBAN, banks name and postal address, SWIFT code or any other coordinates necessary for international bank transfers (if you provide incorrect bank details, a fee of EUR 25 will be deducted from the compensation for each repeated bank transfer made before the correct bank details are received). Due to this protection, it cannot be read by any third party. In such circumstances, we will cancel your booking with no liability whatsoever. Email Protect your account with two-step authentication Send code In all these cases, you will receive no refund of the money you have paid. User access to all or part of this website may be terminated or suspended at any time, without notice and for any reason. Great service! In the event that your booking is cancelled by the Car Rental Company, a full refund will be made to the person that originally paid for the booking. If you have opened the link with your friend's referral code and logged in to your MyWisecars self-service account, you will receive 15 USD immediately. You can safeguard yourself against such extra expenses by purchasing one of our Excess Protection Products before your rental begins. Your rental agreement may require you to have mandatory local insurance, which results in additional charges at the time of rental. Wisecars never discloses personal information about its customers to third parties without prior consent, except if legally obligated to or in case of an emergency. If you have bought the Wisecars Cancellation Protection and/or the Wisecars Protection Package you can cancel with a refund until 2 hours before the pick-up time and receive a refund minus the amount paid for the products. Wisecars does not own any physical locations or offices. Just scroll down to the bottom of this page and create a support ticket. Please reach out to support@wisecars.com for assistance.I apologize for any inconvenience.Regards,Rachel from Wisecars. Use small print to hide from truth. This excludes any changes to the booking which result in the change of the price of the booking, such as changing the duration of the rental period or the rental cars class, or the Car Rental Company changing its rates following the original booking. It is forbidden to use the website of Wisecars for any purpose other than for the personal use of booking a car rental. Honestly, never use third-party companies to rent a car. Wisecars, just like any other car rental broker or supplier, cannot guarantee the specific make or model of the car that you will receive at the rental counter. Your contract for car rental will be between you and the Car Rental Company. Consider the cancellation policy. We will let you know whether an additional fee will apply when you confirm your pick-up and drop-off time in your booking request. Reply from Wisecars.
WiseCare Claims and Cancellations | Wise F&I If you have bought the Wisecars Cancellation Protection and/or the Wisecars Protection Package you can cancel up to 2 hours before the pick-up time and receive a full refund minus the amount paid for the products. All this experience and expertise is aimed to ensure you get the best experience. Excess Protection covers theft, vandalism, and damage to the vehicle, including: Wisecars Excess Protection products do not cover the following: Should your vehicle get damaged during your rental, you must notify Wisecars within 24 hours of the date on which the incident took place and no later than 48 hours after the rental period is completed. If you do not return the car with a full tank of fuel, you may be charged a refuelling fee and for the missing fuel at an inflated rate. You will receive a full refund if you request the cancellation 48 hours before the pick-up time. %title% %offer% Tbb. Date of experience: 07 February 2023. I had questions about requirements of car insurance. The Car Rental Company must give its consent to repairs and replacements. This includes any event that is beyond the reasonable control of the party in question such as acts of God, riot, war, malicious acts of damage, fires, or natural disasters such as extreme weather conditions or electricity supply failure. I'm very sorry to hear the car rental did not meet your expectations.If you receive a vehicle that is in bad condition, you must contact the car rental company immediately to change it. Please note, all Deductible Protection Products become invalid and no refund will be made when: In some cases, if you follow the Car Rental Companys instructions and they determine that you are not responsible for the damage that occurred to the vehicle, the deductiblefees might be returned to you directly by the Car Rental Company and you do not need to claim a refund from Wisecars. These Terms of Service and Wisecars services are construed and enforced in accordance with, and governed by, the laws of the State of California. The Wisecars website contains images from izmo, Inc.: Automotive Images, Copyright [2000 current year] izmo, Inc. All Rights Reserved. Here are 8 tips for writing great reviews. The extension of the rental period and a delayed return of the vehicle will be calculated and charged in accordance with the local daily price (which can be higher than the daily price of your original booking) by the Car Rental Company and penalty fees may apply. With Wisecars Cancellation Protection, the cancellation time frame will be extended to 2 hours before your pick-up time. 21 helpful votes. With certain Car Rental Companies, amending the drivers name or the pick-up location may require cancelling and rebooking the rental. You can usually pick up your car an hour early, but you will have to acknowledge that it might not be ready before your arranged pick-up time. Wisecars has a consumer rating of 2.26 stars from 46 reviews indicating that most customers are generally dissatisfied with their purchases. At Wisecars, we aim to work only with partners who offer a fair fuel policy, so that you will get no unpleasant surprises with hidden extras. Create a ticket support@wisecars.com (646) 813-0129 +44 20 4571 5774 +33 1 78 96 87 13 +39 049 784 7864 (646) 813-0129 +34 932 71 68 06 +48 12 211 32 51 United States of America 405 El Camino Real, Box 606 Menlo Park, CA 94025 Please contact the supplier directly to inform them about the delay and in case they cannot accommodate you, call Wisecars. Every panel was scratched or damaged and that was better than the first car they offered me.It had previously been in an accident visible from the door denting.Fox rental Staff in Orlando office were unfriendly and said wise cars insurance was a waste of time and I ended up paying hundreds of pounds more in insurance to get full cover. Dear Gustavo,Thank you for sharing your booking experience with us!We hope your rental goes as smoothly.Have a nice day!Kind regards,Rachel from Wisecars. Please note that the car rental contract at the offered price will not be concluded until your booking has been confirmed and the necessary payment received. damages/accidents occurred due to a violation of local traffic rules; any persons are found to be driving under the influence of alcohol/drugs, wilfully causing damage, off-road driving and driving in a careless and negligent manner; any third party involved refuses the settlement of the claim. rj vlemnyt. charges that are not related to damage repairs, such as any administration fee; costs for the repairs that are not approved by the Car Rental Company; cleaning charges or costs for damage to the cars interior (unless caused by a collision); costs for the damage to / loss of child seats, GPS devices or other extra equipment; car theft if the keys are left in the vehicle or if due care and attention is not taken. Please keep in mind that different Car Rental Companies have different requirements for accepted methods of deposit authorization and payment. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. If you do not reply within 15 calendar days to any of Wisecars emails, the case will automatically be closed without any resolution and/or compensation. Please note that waiting for a partner's comment or documentation might extend this timeline in rare cases. DeductibleProtection covers theft, vandalism, and damage to the vehicle, including: Wisecars DeductibleProtection products do not cover the following: Should your vehicle get damaged during your rental, you must notify Wisecars within 24 hours of the date on which the incident took place and no later than 48 hours after the rental period is completed. Please note, in most cases Car Rental Companies will reserve a security deposit even if you purchase one of our Excess Protection products. Their cancellation policy is flexible and their customer support seemed quick and very helpful. Keep copies of all relevant documentation you are asked to complete. Please note, under no circumstances is the fuel included in the rental price. All rights reserved. 1 year ago. In that case, the special cancellation terms are presented during booking. If you do not reply within 15 calendar days to any of Wisecars emails, the case will automatically be closed without any resolution and/or compensation. We can accept no further responsibility when there is no out-of-hours service available. Great help received from the kind persons on whatsapp chat yesterday and today. Lorem ipsum dolor sit amet, consectetur adipiscing elit. This is the second time we have booked with Wisecars and had amazing service. You will see the full list of inclusions available for your rental on Wisecars website when booking the car and you can also find it on your rental documentation. If you do not agree with any part of them, you must not proceed with your booking. Every driver must have a full, valid driving licence that they have held for at least 1 year (2 or more years required at certain locations; this will be confirmed during the booking process). However, this is not true. Please note, due to fluctuating foreign exchange rates and other possible banking charges, Wisecars cannot be held responsible for any difference in the amount displayed on the webpage and amount paid for the reservation. Trustpilot is assessing this review in accordance with our flagging process. You will receive a full refund if you request the cancellation 48 hours before the pick-up time. Dear Paul,Thank you for contacting us! My trip to NZ had to be cancelled due to the cyclone that hit the area. @ Vicpak. If not, you will need to purchase the cover at the car rental company counter. Wisecars does not own or operate any Car Rental Companies. You can also extend the free cancellation time frame by purchasing our Cancellation Protection. If you have bought the Wisecars Cancellation Protection and/or the Wisecars Protection Package you can cancel with a refund until 2 hours before the pick-up time and receive a refund minus the amount paid for . The use of our website signifies your acceptance of these Terms of Service. Tradues em contexto de "antes do nicio da locao" en portugus-ingls da Reverso Context : Cancelamentos efetuados entre 15 dias e 72 horas antes do nicio da locao: O depsito de 30% no ser reembolsado. 2023 Wisecars. This one doesn't really need an explanation. If not, you will need to purchase the cover at the car rental company counter. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. This option comes in handy if you are in a rush on your return to the rental station as you will not have to worry about finding a petrol station on the way to drop off the car. Dear Francisco,Thank you for your 5-star rating!We're more than happy to hear you're satisfied with our service, don't hesitate to contact us again if you need further assistance!Have a nice day.Kind regards,Rachel from Wisecars. Please note that waiting for a partner's comment or documentation might extend this timeline in rare cases. The rules that apply to the main driver also apply to any additional drivers. 49 reviews. When you book this company through a third party website (think expedia, rentalcars.com) it shows up as free cancellation. Depending on the Car Rental Company, you can cancel your booking up to 48 or 24 hours before the starting date of your rental period. Car Rental Company coverages usually do not cover damages to the tires, car glass and undercarriage, neither costs for the loss of car keys. Hello!Thank you for sharing your feedback with us!We're glad you're satisfied with our customer service.Have a nice day!Kind regards,Rachel from Wisecars. The Car Rental Company must give its consent to repairs and replacements. Wisecars will not refund any vehicle repairs unless the customer has bought excess protection and is eligible for a refund based on the related terms.